DilKiBaat Terms and Conditions
Effective Date: [01-May-2024]

The following terms and conditions constitute an agreement between you and DilKiBaat (“DilKiBaat,” “we,” or “us”) regarding the use of our website, mobile applications, and related services (collectively, the “Services”). These Terms of Use (“Terms”), along with our Privacy Policy, govern your access to and use of the Services, both as a registered or non-registered user.

BY USING OR ACCESSING THE SERVICES, YOU AGREE TO THESE TERMS OF USE AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, YOU MAY NOT USE THE SERVICES.

  1. ABOUT DILKIBAAT SERVICES
    DilKiBaat provides a platform for connecting users with accredited mental health professionals specializing in Cognitive Behavioral Therapy (CBT) for South Asians worldwide. Our therapists are accredited by PACT and adhere to global best practices. While certain features of the platform are accessible without registration, active participation or storage of personal information requires user registration.

Please note that while some content on our platform may be provided by licensed professionals, it is intended for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Using the Services does not establish a medical professional-patient relationship.

  1. DISCLAIMER OF LIABILITY
    We do not endorse or recommend any specific therapist, counselor, or healthcare provider listed on our platform. Users are solely responsible for selecting and engaging with providers. DilKiBaat is not liable for disputes, agreements, or claims arising from interactions between users and professionals accessed via the Services.

THE SERVICES AND CONTENT ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL LIABILITY FOR DECISIONS MADE BASED ON THE CONTENT OR INFORMATION PROVIDED THROUGH THE SERVICES.

  1. USER RESPONSIBILITIES
  • Users are responsible for ensuring the accuracy of the information provided during registration.
  • It is the user’s responsibility to verify the credentials, qualifications, and expertise of professionals listed on our platform.
  • DilKiBaat does not guarantee the availability of any particular provider at any time.
  1. NO EMERGENCY SERVICES
    DilKiBaat is not a substitute for emergency medical care. If you are experiencing a medical or mental health emergency, please contact local emergency services immediately.
  2. CONTENT PROVIDED BY DILKIBAAT
    The content provided via the platform, including blogs, social media posts, and other resources, is for informational and educational purposes only. It should not be considered a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a licensed healthcare provider for medical concerns.
  3. REGISTRATION AND CREDENTIALS
    To use certain features of the platform, users must register by providing their name, email, and contact information. Login credentials are personal and must not be shared with others. Users are responsible for maintaining the security of their accounts.
  4. LIMITATION OF LIABILITY
    In no event shall DilKiBaat be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use the Services. This includes, but is not limited to, damages for lost profits, goodwill, data, or other intangible losses.
  5. MODIFICATION OF TERMS
    DilKiBaat reserves the right to modify these Terms of Use at any time. Updated terms will be posted on our website, and continued use of the Services constitutes acceptance of the revised terms.

6. YOUR PERSONAL INFORMATION
To access the full range of services offered by DilKiBaat, you must provide basic personal information during registration. You may also voluntarily provide additional information to enhance your experience. Our Privacy Policy explains in detail how we use, share, and protect this information, including but not limited to:

  • Name, contact details, and address.
  • Relevant health and medical information.
  • Billing and payment details, if applicable.

By providing this information, you authorize DilKiBaat, its staff, and its authorized representatives to use and disclose it in accordance with our Privacy Policy. Please review the Privacy Policy carefully before using the platform, as accessing or using the services implies your agreement to it.

If you choose to provide a medical history or other sensitive information, you confirm that the details shared are accurate and up-to-date. Any discrepancies in such information must be rectified during consultations or appointments with the assigned healthcare provider.

7. YOUR RESPONSIBILITIES

7.1 General Responsibilities

  • Any charges for medical or related services provided by mental health professionals are your responsibility and must be resolved directly with the professional.
  • You are responsible for the confidentiality and security of your account credentials and ensuring they are not shared with unauthorized persons.

Users must not:

  • Misuse the services or attempt unauthorized access to the platform.
  • Overload the system, disrupt service functionality, or infringe upon the rights of other users.
  • Extract, reproduce, or use content from the platform, including therapist information, pricing, or availability data, for unlawful or commercial purposes.

7.2 Responsibilities of Therapists and Professionals
Mental health professionals using the platform agree to:

  • Abide by all applicable laws and ethical guidelines.
  • Avoid using the platform for anti-competitive or unfair practices, such as price-fixing or market manipulation.

8. CHANGES TO THE SERVICES AND NEW SERVICES
DilKiBaat reserves the right to introduce new services, modify existing features, or discontinue any service at its sole discretion. Information about updates will be communicated through the platform, and all new services will be subject to these Terms.

We are not liable for any temporary unavailability of services or permanent changes made to the platform.

9. LINKS TO THIRD-PARTY SITES
The platform may include links to third-party websites for user convenience. While we strive to ensure the relevance and safety of these links, DilKiBaat is not responsible for the content, accuracy, or practices of external websites. Users must exercise discretion while accessing external links provided on the platform.

10. CONTENT YOU POST OR SUBMIT
As a user of DilKiBaat, you may have the opportunity to submit feedback about your experience with our therapists, ask questions related to mental health, or engage with other interactive features of the platform (“Posted Information”). It is important that any Posted Information adheres to our Acceptable Use Policy and does not include offensive, defamatory, or unlawful content.

DilKiBaat reserves the right to review and, if necessary, remove any Posted Information that violates these terms or our policies. In extreme cases, we may suspend or terminate your access to our platform if you fail to comply.

By submitting any Posted Information, you grant DilKiBaat and its partners a non-exclusive, royalty-free, irrevocable, and worldwide license to use, adapt, edit, translate, or distribute this content for purposes such as improving services, creating community content, or marketing. However, we will ensure that your privacy is respected and sensitive information is anonymized where applicable.

11. YOUR USE OF CONTENT
All content available on DilKiBaat, including text, graphics, and software, is the property of DilKiBaat or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You are allowed to use this content for personal and non-commercial purposes, including saving or printing material for your reference. However, you may not:

  • Reproduce, distribute, or modify the content for commercial purposes.
  • Misuse the content in a way that infringes on intellectual property rights.

DilKiBaat retains all rights not expressly granted to users.

12. DISCLAIMER OF WARRANTIES
DilKiBaat provides its platform and services “as is” and “as available,” without any warranties or guarantees of specific outcomes. While we strive to ensure the accuracy and reliability of our services, we do not guarantee:

  • Continuous, uninterrupted access to the platform.
  • The accuracy or timeliness of information provided by therapists or other users.
  • That our services are free from errors, bugs, or viruses.

We disclaim all implied warranties, including fitness for a particular purpose, merchantability, and non-infringement, to the fullest extent permitted by law.

13. LIMITATION OF LIABILITY
DilKiBaat shall not be held responsible for any indirect, incidental, or consequential damages resulting from your use or inability to use our services. This includes, but is not limited to:

  • Loss of data or profits.
  • Errors or omissions in content.
  • Third-party content or services accessed through our platform.

In no case will DilKiBaat’s liability exceed the amount paid by you (if any) for accessing or using the platform.

14. TERMINATION

We reserve the right to terminate or suspend your account immediately, without prior notice, if you violate this Agreement, including but not limited to our Terms of Use, Acceptable Use Policy, or Privacy Policy. Termination may also occur for other reasons, such as prolonged inactivity on the platform. DilKiBaat shall not be held liable to you or any third party for such termination or suspension.

If your account is terminated, you agree not to attempt to use the platform or its services without our prior written consent. For inactivity-based account deactivation, re-registration may be permitted at our discretion. Provisions outlined in Sections 2, 3, 4, 8, 10, 11, 12, 13, 14, 15, and 16 of these Terms will survive termination or expiration of your access.

15. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless DilKiBaat, its employees, contractors, directors, officers, agents, affiliates, and successors from any claims, liabilities, costs, or demands, including attorney’s fees, arising from:
(a) Your access to and use of our platform.
(b) Your breach of these Terms or other applicable agreements and policies.
(c) Any infringement of intellectual property rights or privacy violations caused by your activities on the platform.

This indemnification does not cover claims resulting from our gross negligence or intentional misconduct.

16. MISCELLANEOUS

16.1 Electronic Contracting

Your use of DilKiBaat’s services constitutes your electronic agreement to these Terms, including our Privacy Policy and Acceptable Use Policy.

16.2 Changes to These Terms

We may modify these Terms of Use as deemed necessary. Changes will be posted on our website, and your continued use of our platform signifies your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using our services.

16.3 Limitation of Claims

Any claims or actions related to these Terms must be brought within one (1) year of the incident, or they will be barred permanently.

16.4 Governing Law

These Terms are governed by the laws of Pakistan. Any legal disputes will be resolved in accordance with Pakistani law.

16.5 Entire Agreement

This Agreement constitutes the entire agreement between you and DilKiBaat, superseding all prior agreements. If any provision is found invalid or unenforceable, the remaining sections shall remain in effect.

16.6 Headings

Section titles in this Agreement are for convenience only and do not affect the interpretation of the content.

16.7 Assignment

DilKiBaat may assign or transfer this Agreement to any entity as part of a merger, sale, or other transfer. You may not assign these Terms without prior written consent.

16.8 Eligibility

To use DilKiBaat, you must be at least 18 years old or meet the legal contracting age in your jurisdiction. Minors aged 13–18 may use the services only under the supervision of a parent or legal guardian, who agrees to be bound by these Terms. Access for users under 13 is prohibited. If you use the services on behalf of a minor, you affirm that you are authorized to do so.

By using DilKiBaat outside of Pakistan, you accept responsibility for compliance with local laws applicable to your usage.